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Legal Policies Built Around Your Account

We handle your account, payment data and personal information with clear, enforceable policies.

Account security verifiedPayment data encryptedWithdrawal verification processSupport available in English
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dunia lottery Legal Policies Built Around Your Account
REACH OUR TEAM

Policy Questions and Account Support

Live Chat Open your account menu and select Support. We respond to policy inquiries within one business day. Live chat is available daily from 08:00 to 22:00 Indonesian time.
Email Send policy questions to [email protected] with your account email address. We'll reply within 24 hours with clarification on account terms, payment procedures or data requests.
Account Settings Log into dunia lottery, tap your username at top right, then Settings > Legal. You'll find your data request form, policy version history and contact options for compliance matters.
HOW WE PROTECT YOU

Data, Security and Your Rights on dunia lottery

Your account security starts the moment you register. We verify your email and phone number before your first deposit clears. All deposits through DANA, OVO, GoPay and QRIS are encrypted end-to-end.

Account Verification

Email and phone verification complete before your first deposit. We confirm your identity again if you add a new payment method or change your withdrawal account.

Encryption & Wallet Security

Your payment details are encrypted on transfer. DANA, OVO, GoPay and QRIS wallets are verified through secure API links; we never store your wallet PIN or full credentials.

Session & Device Tracking

Your account logs out after 30 minutes of inactivity on shared devices. You can review active sessions under Account > Security and log out remote devices manually.

Withdrawal Verification

When you request a payout, we match your withdrawal amount to your registered payment method and verify the transaction within one business day before processing.

Data Retention & Deletion

Account and transaction data is kept for seven years where local law permits. After closure, we retain only regulatory-required records. Request data deletion via [email protected].

Compliance & Updates

We update our legal policies quarterly to reflect local law changes. You'll receive email notice of material changes. Continued account use means acceptance of the updated terms.

Your Legal Questions About dunia lottery Answered

We keep your transaction history for seven years where local law requires. Personal details like your name and payment method are deleted after 90 days, unless a dispute or regulatory review is in progress. Request full data deletion by emailing [email protected] with your account email.

We match your withdrawal request to your registered payment method on file. If you've changed your DANA, OVO, GoPay or QRIS account, you must update it in Account Settings first. Verification takes one business day; then we process the transfer.

All communication between your device and dunia lottery is encrypted. However, we recommend using a private network when entering payment details. If you're on shared WiFi, your account will automatically log out after 30 minutes of inactivity.

Yes. Log into your account, go to Settings > Legal > Request Data Copy, then submit your request. We'll email your complete profile data within five business days. You can also email [email protected] with 'Data Request' in the subject line.

We accept DANA, OVO, GoPay and QRIS — all regulated payment networks in Indonesia. Each transfer is processed through their official APIs. Bank transfers are also available where local law permits. Deposits clear within seconds; withdrawals are verified before processing.

We review and update policies quarterly to reflect changes in local regulation. Material changes are announced via email to all account holders at least 14 days before taking effect. You'll see a banner in your account when an update applies to you.

Email [email protected] immediately with details. We'll investigate within 24 hours and lock your account if needed. You can also contact live support via your Account menu — available daily 08:00 to 22:00 Indonesian time.

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